Conditions of Sale

METHOD OF PAYMENT

Visa, MasterCard or American Express credit cards are accepted. Orders will be charged in full at the time of order.  Payment is to Kontak Specialties LLC dba iTapeStore.com.

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SHIPPING: Domestic

  • Free shipping** offer within the continental USA (lower 48). Free shipping only available within the 48 contiguous United States.
    **Exception PORON 'log' is prepay and add freight costs
  • No $14.99 handling charge for orders $50 and up.
  • iTapeStore ships UPS or USPS at our discretion on free shipping orders.
  • Expedited orders will be billed to the customer
  • Customer may provide FedEx or UPS account number - handling fees still apply
  • A $14.99 handling charge will be added for all orders under $50 without exception.
  • Terms are F.O.B. point of shipment. **PORON 'log' is EXW - iTapeStore, Scotch Plains, NJ
  • Contact us with any questions on expedited freight charges- Sales@iTapeStore.com - 888-233-2216 or provide an account number at check out.
  • Custom quoted/large volume items may not include shipping costs

SHIPPING: International, Alaska and Hawaii

  • We will email you a final shipping cost for your approval before we charge your credit card.
  • Customers may also supply a UPS or FedEx account number.
  • Customers are fully responsible for fees due for Customs, duties and/or taxes. No exceptions.
  • $24.99 handling charge for International orders and $18.99 handling charge for Alaska and Hawaii orders

DELIVERY

Standard lead time to ship after acknowledgment of order is typically 2 Business Days for items in stock. Made to order items delivery times vary.

ORDER DISCREPANCIES & RETURNS

Please inspect shipments upon receipt for the  quantity, accuracy and condition.  Order discrepancies must be reported to sales@iTapeStore.com  within 30 days after receipt of shipment and we will review our records.

All returns must have iTapeStore.com's authorization. Please call us before returning anything. Standard products may be returned with a 15% or $ 25.00, whichever is greater, minimum restocking charge per product. Buyer must pay all freight charges. For credit to be issued, product must be unused in salable condition and iTapeStore reserves the right to determine sale-ability.

No returns will be accepted on:
  • Custom ordered material
  • 'Cut to Length' products
  • Coins
  • Strips
  • Limited Quantity Deals.

IMPORTANT NOTICE

All statements, technical advice and recommendations contained herein are based on tests believed to be reliable, but the accuracy thereof is not guaranteed, and the following is made in lieu of all warranties, express or implied: seller's and manufacturer's only obligation shall be to replace the quantity of product proven to be defective. Neither seller nor manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use of or the inability to use the product. Before using, user shall determine the suitability of the product for his intended use, and user assumes all risk and liability whatsoever in connection therewith. No statement or recommendation not contained herein shall have any force or effect unless in an agreement signed by officers of seller and manufacturer.